Return Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

Due to the nature of our products, custom wigs are not eligible for return, however we are here to assist with any changes or amendments required.

All other items may be returned within 5 days for confirmed delivery.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are nonrefundable.

If you have any questions on how to return your item to us, contact us at hello@dosbeauty.co

Exchanges:

If you need to exchange an item for a different one, contact us. You will be responsible for return shipping costs. Please not this does not apply to custom wigs.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance.